Shipping Info

* In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

* Please click the "Confirm Delivery" button within 6 months (from the date of shipment). After that, the button will turn gray and cannot be used to get additional points.

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 90 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 180 days of the order date.

For orders sent to Honduras, please note: You must be of legal age (+18 years), must have RTN (Tax id) to clear the shipment once it arrives to Honduras. Your shipments will be held by the Honduran customs for their respective process of release and payment of duties and taxes (Additional cost will be associated).

Orders sent to Kenya may be charged with tariffs according to the policy of Kenya Customs. If you have any question, please contact us.

According to Colombian customs policy, your package may incur additional taxes. In order for us to deliver your package on time, please cooperate with customs and logistics providers to pay the package tax and complete customs clearance.